Help Center

How can we help?

Guides for every part of Lumen - from your first scan to measuring the lift from your actions.

Getting started

Create a project, run your first scan, and find your way around.

5 articles

Scores & scans

What the visibility metrics mean and how scans are run.

3 articles

Prompts & keywords

Manage the prompts Lumen tracks and mine keywords for new ones.

3 articles

Boosters & actions

Turn scan findings into recommendations and track the work.

3 articles

Website health

Audit your site for the issues that hold back AI visibility.

2 articles

Monitoring

Browse raw AI answers and off-site mentions of your brand.

1 article

Integrations, API & Ray

Connect Google Search Console, pull your data over the API, and work with Ray.

3 articles

Getting started

Create your first projectAdd your brand, confirm what Lumen learned about it, and pick the competitors and prompts to track.Run your first scanTrigger a visibility scan, understand what happens during one, and read your first results.Navigating the dashboardWhat lives under each project tab, from Prompts to Report.Signing in and accountsCreate an account with your invite code, sign in and out, and what to do about passwords.Levels and limitsSignal, Momentum and Authority: what each level tracks, builds and plans per month, and how to move between them.

Scores & scans

Visibility metrics explainedDefinitions for every number on the scorecard: visibility, organic, share of voice, sentiment, rank, and the audit score.How scans workWhich engines are queried, how answers are analysed, how often scans run, and how history is kept.Pause or resume scanningStop scheduled scans for a project without deleting anything, and restart them later.

Prompts & keywords

Managing your promptsAdd, park, tag, and organise the prompts Lumen tracks, and understand campaigns and funnel segments.Keyword volume and suggested promptsTurn search keywords into trackable prompts and see monthly search volume alongside them.Prompt clusters & action plansGroup your prompts into buyer topics, see visibility and retrieval per topic, and generate a content action plan for each - within the budget you can actually produce.

Boosters & actions

What are Boosters?How Lumen turns scan data into prioritised, concrete recommendations for improving AI visibility.Working the Actions boardTrack committed boosters through to done: briefs, generated drafts, assignees, and measuring lift.The client portalShare a private link so your client can see their scorecard, request content, review drafts, comment, and approve - with you notified by email at every step.

Website health

Website Health overviewAudit your site for AI-readiness: the checks Lumen runs and how findings become fixable actions.Duplicate content and readability scansFind near-duplicate pages that dilute your visibility, and score how machine-readable your content is.

Monitoring

Monitoring AI responses and web mentionsRead the raw AI answers behind your scores, and track off-site mentions of your brand across the web.

Integrations, API & Ray

Connect Google Search ConsoleLink Search Console to see organic traffic alongside AI visibility in the Traffic tab.Using the Lumen APIPull projects, scans, prompts, mentions, and website health into your own tools over the read-only REST API.Meet Ray, your AI analystAsk questions about your visibility data in plain language and get answers grounded in your scans.

Still stuck?

Ray, the AI analyst inside every project, can answer questions about your own data directly from the dashboard.

Open the dashboard